Patient Relations Rep II

Job ID: 423672
Category: Physician Services
Location: Sarasota, FL
Department: Urology
Facility: SMH Physicians Services, Inc.

The Patient Registration Representative is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible.

Require a minimum of two (2) years of health care experience.

Require basic working knowledge of commonly used computer applications.

Require ability to work weekends, holidays, and other shift work as scheduled.

Prefer ability to perform extensive clerical work with accuracy and speed.

Prefer demonstrated communication skills and ability to handle difficult customers or situations.

Prefer general knowledge of medical terminology and medical insurance.

Prefer experience with interviewing patients.

Prefer experience collecting patient responsibilities at time of services.

Minimum High School Diploma or Equivalent

High School Diploma, GED or Certificate